Cancellation and refund policy

Last updated: 21 October 2026

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This policy covers FACE Membership “Full” ($9.99 per month, $99.99 per year) bought on this website. Payments are processed by Stripe.

Cancel anytime

Open the subscription section of your New Face World profile and cancel the renewal, or write to us. Cancelling stops future renewals; the days you have paid for are kept and access lasts until the end of the paid period. Cancelling by itself does not refund the current period — except in the cases below.

14-day right to withdraw (UK and EEA)

If you are a consumer in the United Kingdom or the EEA, you may withdraw from your first purchase of the subscription within 14 days without giving a reason.

FACE Membership is a digital service that starts at once. At checkout you therefore tick a box confirming that you expressly request the service to begin during the 14-day withdrawal period and acknowledge that: (a) if you withdraw within the 14 days, you are refunded the amount paid minus an amount proportionate to the days of service already provided; and (b) you lose the right to withdraw once the service has been fully provided within that period. Without this request the payment cannot start.

To withdraw, write to us within 14 days of the purchase with your account e-mail and the payment date. We refund you no later than 14 days after receiving your notice, using the same payment method.

Charges made in error

A duplicate charge, a charge after cancellation or another billing error is refunded in full on request. If your card was issued in a country where purchases are not available, the payment is refunded automatically.

How refunds are paid

Refunds go back through the original payment channel (Stripe) to the same card. How long the money takes to arrive depends on the provider and your card issuer. Once a payment is refunded or charged back, the access it paid for ends at once.

Failed renewal

If a renewal payment fails you have 3 days to pay and keep access meanwhile. If it is not paid, the subscription ends with no further charge.

How to ask for a refund

Write to us with your account e-mail, the date, the amount and the payment reference if you have it. Never send your card number, CVC or passwords. Please contact us before your bank — it is faster.